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Ray Ohlsen column: Listening to your customers generates a better business

2:30 AM, Jan. 16, 2013
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Do you know how your customers think of your business? Are you fulfilling their expectations? Those answers and more are there for the asking. All you have to do is listen. Research has revealed that the one single most important skill to master in order to have a successful sales career is listening.

Listening is an important skill that involves a lot more than actual physical process of hearing. Without the ability to listen well, an individual is prone to making mistakes, wasting time and frequently misunderstanding the messages of others. To improve your listening skills, try these ...

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If you've ever answered "Who has the ball?" with "It's halftime," you might recognize The Airhead. Check out the characters in our cartoon gallery of oddball fans.

Special Reports